Shipping policy

U.K Standard Delivery via Royal Mail

We offer FREE U.K standard delivery on all orders (including Northern Ireland). Delivery time is 2–3 working days after the order has been dispatched. We aim to dispatch your parcel within 2 working days of your order being placed.

In the unlikely event that you do not receive your parcel, please contact us and we will do our best to assist you. However, we cannot take any responsibility once the parcel has left our premises. Any issues regarding delivery should be raised directly with the courier. Similarly, Ruby Designs will not be held responsible for contact details or addresses entered incorrectly during the ordering process, or parcels that are claimed as lost when there is proof of delivery.

International Delivery

We currently offer international delivery to Europe (including the Republic of Ireland), U.S.A, Canada, Australia, New Zealand, Pakistan, South Africa, Saudi Arabia, India, U.A.E, Qatar and Malaysia. All services are tracked.

Shipping costs below are for up to a maximum of four suits. Any orders containing more than four suits will incur additional shipping charges due to increased parcel weight. We will contact you to arrange payment for the correct shipping cost.

Europe: Standard Tracked (5–7 working days) – £15.00

• Up to 2KG in weight. If your parcel exceeds 2KG, we will contact you to arrange payment for the correct parcel weight.

Canada: International Standard Tracked (5–10 working days) – £20.00

• Up to 2KG in weight.

USA: International Standard Tracked (5–7 working days) – £20.00

• Up to 2KG in weight.

Please note, we do not make any profit on shipping costs and usually cover any additional costs ourselves. These are the direct costs charged by the courier (Royal Mail).

Australia and New Zealand: International Tracked (5–10 working days) – £25.00
Asia (Saudi Arabia, India, Qatar and Malaysia): International Tracked (7–10 working days) – £25.00
U.A.E: International Tracked (2–5 working days) – £23.00
Pakistan: International Tracked (7–10 working days) – £30.00
South Africa: International Tracked (7–10 working days) – £30.00

Deliveries to some EU countries may experience delays. Please note that customs or duty charges may now be applicable for EU customers due to Brexit, which must be paid by the customer.

The customer is liable to pay for any taxes, customs or duty charges applicable in their country of residence. These charges are determined by the local postal authority. If the customer refuses to pay customs charges and the parcel is returned to us, the customer will not be refunded shipping costs and a restocking fee will be deducted from any refund. For orders shipped outside of the UK, customers are responsible for all return shipping costs. We do not cover or reimburse return postage for international orders.

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Shipping Information and Delivery

All orders placed on a Friday or over the weekend will be dispatched the following working day. This timeframe is slightly longer during our busy periods such as Ramadan.

Any orders that exceed weight or parcel size limits and require additional postage costs must be paid by the customer. Ruby Designs will contact the customer to arrange payment. We do not make any profit from these charges and only invoice the amount required by the courier.

Pre-Order Terms & Conditions

All pre-order items carry an estimated production and delivery timeframe of 6-8 weeks, which may extend to 8-10 weeks depending on demand and production scheduling. The applicable timeframe will be clearly stated on the individual product page and within the product description prior to purchase.

Acceptance of Terms By adding a pre-order item to your basket, you confirm that you have read, understood, and agreed to these Pre-Order Terms & Conditions. You will be required to actively accept these terms before completing your purchase. Your order cannot be processed without this acceptance.

Bespoke & Made-to-Order Nature All pre-order pieces are handcrafted and made to order specifically for you upon receipt of payment. As each item is produced exclusively to your specification, it constitutes a bespoke or personalised good under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014.

No Cancellations or Refunds Once a pre-order has been placed and payment confirmed, we are unable to accept cancellations or process refunds. This is because production of your item commences immediately upon order confirmation, and the piece cannot be resold or repurposed.