Shipping and Returns
Shipping Information and Delivery
U.K Standard Delivery via MyHermes:
We offer FREE U.K standard delivery on all orders (including Northern Ireland). The delivery time is 3-5 working days after the order has been dispatched. You should receive the parcel in the time frame stated above. We aim to dispatch your parcel within 2 working days of your order being placed. In the unlikely event you do not receive your parcel, please contact us and we will promptly sort this for you, as our priority is top customer satisfaction.
U.K next day delivery is £5. Orders placed by 8pm will be dispatched the following morning. You should receive your parcel the following day after dispatch. Please note, this service is available Monday - Thursday. Any next day delivery orders placed on Friday - Sunday will be dispatched on Monday.
*Ruby Designs will NOT be held responsible for courier delays, or a missed delivery by the customer. Any issues regarding delivery should be raised with the courier themselves. Similarly, Ruby Designs will NOT be held responsible for contact details or addresses entered incorrectly during the ordering process.*
We currently offer international delivery to Europe (including Republic of Ireland), USA and Canada. Please find shipping costs below:
Europe Standard (3 to 7 Working Days) - £13.00
Canada - International Standard (6 to 7 working days) - £20.00
USA - Standard International (6 to 7 working days) - £25.00
Deliveries to some EU countries are facing delays due to Covid-19. Please note, customs or duty charges may now be applicable for EU customers due to Brexit, which must be paid by the customer.
The customer is liable to pay for any taxes, customs or duty charges for their country of residence. These charges will be determined by the local postal authority in your country of residence. This amount will need to be paid in full by the customer and we cannot accept any liability for these charges, as these charges are the responsibility of the customer.
Refunds and Exchanges:
We do not accept returns or exchanges on any of our items due to the ongoing COVID-19 pandemic. Customers are advised to read the products description and check the size guide before ordering, as returns/exchanges will not be accepted for sizing issues. All items are thoroughly checked before being packed and sent out to you. However, if your order is received damaged, you must contact Ruby Designs STRAIGHT AWAY, on receipt of delivery. We will not accept any claims made after 2 days of receiving your parcel (this includes the day you receive your parcel). Ruby Designs will request photographic evidence of the entire order. This would include photographs of individual items, the fault/s and the clothing tags. Items must be returned in the condition you received them in and must not have been worn, washed, tried on and all labels MUST still be attached. The cost of return shipping is at the buyers own cost. You must provide Ruby Designs with a tracking number, and it is the customers responsibility to ensure the package reaches us, as we will not be held liable for any missing parcel/s being returned to us. Return items must be packed in the original packaging they were received in.