Shipping policy

BLACK FRIDAY EXCLUSIVE CASUAL COLLECTION 2022

All orders placed for suits during our Black Friday Exclusive Casual Collection launch will be subject to longer processing times due to the high volume of orders that have been placed. All sales are final and we will not accept cancellations or refunds for any reason at all. 

U.K Standard Delivery via MyHermes:

We offer FREE U.K standard delivery on all orders (including Northern Ireland). The delivery time is 3-5 working days after the order has been dispatched. You should receive the parcel in the time frame stated above. We aim to dispatch your parcel within 2 working days of your order being placed. In the unlikely event you do not receive your parcel, please contact us and we will promptly sort this for you, as our priority is top customer satisfaction.

U.K next day delivery is £5. Orders placed by 8pm will be dispatched the following morning.  You should receive your parcel the following day after dispatch. Please note, this service is available Monday - Thursday. Any next day delivery orders placed on Friday - Sunday will be dispatched on Monday.  

*Ruby Designs will NOT be held responsible for courier delays, or a missed delivery by the customer. Any issues regarding delivery should be raised with the courier themselves. Similarly, Ruby Designs will NOT be held responsible for contact details or addresses entered incorrectly during the ordering process.*

International Delivery 

We currently offer international delivery to Europe (including Republic of Ireland), USA and Canada. Please find shipping costs below:

Europe Standard (3 to 7 Working Days) - £13.00

Canada - International Standard (6 to 7 working days) -  £20.00

USA - Standard International (6 to 7 working days) - £25.00

Deliveries to some EU countries are facing delays due to Covid-19. Please note, customs or duty charges may now be applicable for EU customers due to Brexit, which must be paid by the customer.

The customer is liable to pay for any taxes, customs or duty charges for their country of residence. These charges will be determined by the local postal authority in your country of residence. This amount will need to be paid in full by the customer and we cannot accept any liability for these charges, as these charges are the responsibility of the customer.